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(Posted 15 September 2021)

Customer Services Representative


Creature Comforts Veterinary Group

Cheerful, outgoing, passionate and love animals? Raise your hand if that's you! We are looking for a Customer Services Representative to join our team and you could be the perfect fit!

Here at Creature Comforts, we offer everyone in our Customer Service team the opportunity to develop their veterinary specific knowledge through our in-house training programme, covering all aspects of veterinary clinic knowledge from preventative care, diet, medical training, communications and more. For those not sure about a clinical career, we also offer a great career path into Marketing, HR or any other department within our Group!

If you love working with people and creating an exceptional client experience and want to learn more about veterinary medicine and care, this is the position for you.

The Role:

As a Customer Service Representative, you'll represent Creature Comforts Veterinary Group and take pride in delivering an exceptional experience for our customers and patients.

  • Working Schedule: 5-day work, 9.5 hours per work shift with 1-hour lunch break
  • Working Location: Sai Wan Ho

Responsibilities:

  • Handling the daily reception operations of the Hospital.
  • Ensuring services operate in a timely, accurate, efficient manner, with a high standard of quality customer service.
  • Ensuring the reception experience is a happy and pleasant one for owners and their pets.
  • Providing basic medical information to clients, answering queries and solving problems.
  • Providing ad-hoc support to nurses and vets.

What We Require:

  • Higher Diploma holder or above in any discipline
  • Minimum 2 years of experience in customer service
  • Experience in veterinary industry is a definite advantage
  • Candidate with more experience will be considered as Senior Customer Services Representative
  • Immediate availability is preferred.

What We Offer:

  • Attractive salary package with 13th month salary
  • Monthly Bonus
  • Special holiday working shift allowance and compensation
  • Structured career path
  • Competitive benefits, including group medical scheme, staff discounts... etc.
  • In-house training programme
  • In-house wellbeing program and time management programme

This is not just a job - it's the start of an exciting veterinary career with one of Hong Kong's largest veterinary groups.

Please send us your application and your latest CV (PDF format) in English, along with your current and expected salary, by emailing koey.li@creaturecomforts.com.hk or clicking on this link:
https://creaturecomforts.bizmerlin.net/job-board/position/view/343847/Customer_Services_Representative

Company Overview:
From our award-winning house call practice to our state-of-the-art hospitals, Creature Comforts Veterinary Services has made it our mission to provide the highest level of veterinary service to the cats and dogs of Hong Kong. Established nearly twenty years ago, we have expanded into one of the largest veterinary groups in Hong Kong, supported by our team of over 80 employees, including vets, nurses and technicians.

Spread over three locations and our house call practice, Creature Comforts is a progressive, professional group with a reputation for high-quality medicine and surgery. We believe in hiring, developing and rewarding the highest talent in the veterinary field and offer tailored career progression across all our roles. We also believe in a diverse and innovative workplace culture that prioritises work-life balance and personal fulfilment.

To get an idea of our working environment please review our company video:
https://www.youtube.com/watch?v=AdkeQoaC8aY
 

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