Classified Ads

(Posted 15 September 2020)

Positions Vacant


Customer Services Manager

East Island (24 Hours) Animal Hospital is a progressive, professional practice that has developed a reputation for high-quality medicine and surgery.

We focus on staff well-being as one of our highest priorities to achieve work-life balance and personal fulfilment.

To this end, we can tailor an employment package to the individual by arranging part-time, flexible work hours and many options of focus within the clinic. We have an in-house staff wellbeing program to ensure minimal overtime, catered staff room and rest facilities, and can provide accommodation close to the clinic for those individuals who live a long-distance away.

To assist in our growth, we require a motivated, experienced staff member who would like to develop their career by working in a supportive and forward-thinking clinic.

Job Description

Hong Kong's most comprehensive veterinary medical group is looking for a Customer Services Manager to help deliver exception experiences to all of our people and animal clients.

Our mission is to constantly improve and redefine the veterinary experience for Hong Kong pets and their owners through exceptional service. The successful candidate will work with the Reception Team to create a warm, caring and helpful experience for each client.

Ideally, you will have a history in either high end medical customer service provision, luxury retail or hospitality and will have a deep understanding of both delivering and training for exceptional customer service.
If you are passionate about animals and have dreamed of a career in the animal industry this could be the unique opportunity you're looking for.

Responsibilities and goals, you'll own:

  • Lead and manage the Reception Team
  • Ensure services operating in a timely, accurate, efficient manner with high standard of quality and customer services
  • Share expertise and acts as a supervisor. Instructs as needed regarding scheduling, reporting, and communication

Experience and skills needed:

  • Highly motivated and able to work independently with strong sense of responsibility
  • Proven track record of employee supervision and training in a customer service role
  • At least 5 year or above relevant working experience
  • A good team player and desire to work in a team-oriented environment
  • Immediate availability is preferred

We offer 5 days' work and competitive remuneration package to the right candidates.

Please send your latest CV stating your current and expected salary to Ms. Michelle Siu at msiu@creaturecomforts.com.hk.


Veterinary Nurse Intern

East Island (24 Hours) Animal Hospital is a progressive, professional practice that has developed a reputation for high-quality medicine and surgery.

We focus on staff well-being as one of our highest priorities to achieve work-life balance and personal fulfilment.

To this end, we can tailor an employment package to the individual by arranging part-time, flexible work hours and many options of focus within the clinic. We have an in-house staff wellbeing program to ensure minimal overtime, catered staff room and rest facilities, and can provide accommodation close to the clinic for those individuals who live a long-distance away.

To assist in our growth, we require a motivated, experienced staff member who would like to develop their career by working in a supportive and forward-thinking clinic.

We require:

  • Individual who is interested in animal nursing and working in multi-national environment
  • Genuine love and care for animals
  • A team player with good communication and interpersonal skills
  • Fluent speaking in English and Cantonese

What we offer:

  • Extensive in-house medical/nursing phrase training program in a step-by-step, easy to manage schedule
  • Personally tailored continue education with industry-recognized education program such as CPR training, Fear Free Veterinary Professional Certificate and more
  • A supportive team with state-of-the-art medical equipment
  • ISFM cat friendly clinic
  • Flexible shifts
  • Career path within the group
  • 5-day week
  • Thirteenth-month salary
  • Annual leaves, bank holidays and staff discount
  • Generous salary: $13,000 to 15,000 depending on experience and education level (plus monthly bonus)

If you think you could be the right person for this job we would love to hear from you!

Please send your full CV stating your current and expected salary to our Clinical Manager Mr Joseph Au at joseph@eastislandvets.com.hk.
 

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